Never Say Die!

Fantastic News!

I just got back from the CIMB branch in Bandar Puteri and happily so.

After going there earlier in the morning, I was shocked to hear that to claim back my money, I had to write a letter via CIMB to say that I wanted my money back.

The officer at the counter was helpful enough though, and made sure that I was able to submit the request without a hitch, and she also said that it would take a few days for the whole thing to settle and even so, the service charge was not part of the deal.

Hearing that, I started my whining technique, just to get the point across. I left, hoping for the best, even though the best was looking as bleak as it can be.

Quarter past 4 pm, and the officer called me back and said that all monies were refunded! She asked me to come over to collect it - as I duly did, but what surprised me more was what actually transpired prior to the reimbursement process..

From what I gathered, the corresponding Western Union agent was in Australia, and they initially had refused to entertain my request for the service charge refund (USD22). Thankfully, the CIMB officers were on my side, so they said something along the lines of "If you don't give him back his money, you're in deep shit with the Central Bank..", and duly faxed over the complaint letter that I wrote which had the same threat on it..

Truthfully, I actually had collected the grey "Pengaduan Terhadap Institusi-Institusi Kewangan" complain form which would go to "Jabatan Pengawalan Bank, Bank Negara Malaysia" in case things turned ugly.

But since I got my money back, hey, I gotta give it to CIMB. You're in my good books, man.

But Western Union, you've just lit the first July 4th cracker.